Thank you for shopping with us. We are committed to providing high-quality skincare and cosmetic products. Please read our Refund & Return Policy carefully before making a purchase.
Returns
We accept return requests within 30 days of receiving your order.
To be eligible for a return, the item must:
Be unused and unopened
Be in its original packaging
Be in the same condition as received
Include proof of purchase or order number
For hygiene and safety reasons, we cannot accept returns of products that have been opened, used, damaged by the customer, or are missing original packaging.
Non-Returnable Items
The following items are not eligible for return:
Opened skincare or cosmetic products
Used products
Customized or private label products
Promotional or clearance items
Gift cards
Damaged or Incorrect Products
If you receive:
A damaged item
A defective product
The wrong product
Please contact us within 7 days of delivery.
To help us process your request quickly, please provide:
Your order number
Photos of the product
Photos of the shipping package
A brief description of the issue
After verification, we will arrange a replacement or refund.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
Refunds will be issued to the original payment method.
Processing time is typically 5–10 business days depending on your payment provider.
Please note that shipping fees are generally non-refundable unless the return is due to our error.
Late or Missing Refunds
If you have not received your refund:
Check your bank account.
Contact your credit card company.
Contact your bank as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us.
Return Shipping
Customers are responsible for return shipping costs unless:
The product was damaged during transit.
The wrong item was shipped.
The product has a verified manufacturing defect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Order Cancellation
Orders may be canceled before shipment.
Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.
Product Results Disclaimer
Individual skincare results may vary based on:
Skin type
Usage habits
Lifestyle factors
Environmental conditions
We do not guarantee specific cosmetic results for any product.